Frequently Asked Questions

The Great Wine Co. team sends our very best wishes to all our customers at this difficult time. We are doing everything we can to fulfil the high demand that we are currently experiencing, while adhering to all current guidelines relating to COVID-19.

With this in mind, please note the following amendments to the services we offer:

Got a voucher code?

In order to redeem your case, click here and choose the right mixed case and it to your basket. Once on your basket, enter your unique voucher code as shown here:

voucher-code.jpg

Please be aware that as per the voucher terms and conditions there is a £9.99 delivery charge and your case can take up to 5 days to deliver.

If you are still having trouble with your order, fill out the form below including your voucher code and one of our team can help you.

What days can you deliver on?

Most deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays.

What happens if no one is home to meet the courier?

If nobody is at home when DPD deliver, they will attempt delivery to a neighbour. DPD will not leave a parcel without a signature. The calling card will ask you (or your gift recipient) to contact them to re-arrange delivery, or to arrange collection of the wine - whichever is the most convenient. DPD will attempt delivery twice. If the they can't deliver after two attempts, or get no response to the calling cards, the wine will be held for one week at the nearest DPD depot, after which it will be returned to us, and we will have to charge for delivery again if you need us to re-send the wine (currently £7.50 per dozen bottles, UK mainland).

What happens if my wine is broken in transit?

Our transit boxes are designed to withstand most things, but unfortunately wine does sometimes break in transit. Our carrier advises us if there are any breakages, and we resend all breakages immediately. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. Please always check both the number of parcels, and the condition of any wines you sign for - as we cannot be held liable for any breakages once you have accepted and signed for them.

Will The Great Wine Co. provide a refund for, and collect, any wine I don't enjoy?

On the (extremely!) rare occasions a customer does not enjoy a wine, we will of course offer a full refund and collect the wine (UK only). We want you to be delighted with any wines you purchase from The Great Wine Co. We will always use this as an opportunity to find out what wines you enjoy, and make personal recommendations to ensure we pick the right wines for you on any future orders.

How will I know when my order is processed?

As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed. This email will contain your order summary and order number. Our carrier will also email you informing you when your order has been despatched - including a delivery ETA (usually within a 4 hour window).

What if I've made a mistake on my order?

If you have made a mistake on your order please call us on 01225 322810 (Mon - Fri 9-5.30) and we will put it right!